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Monday, 14 January 2013

How Hosted PBX Simplified Company Stress during the Holiday Season



Many businesses quickly realized exactly how hosted PBX phone systems simplified the stress of doing business, during the holiday season. The hosted PBX system provided the company the opportunity to use a single phone number that could be easily answered at a variety of locations, unbeknownst to their customers and clients.

During the holiday season, companies often experience a lack of employee resources, as many take additional time off to be with their loved ones. Using a hosted PBX system, their communication lines were simply rerouted to available employees on their landline phones, cell phones, smartphones or nearly any remote location.

Having the ability to offer a single point of contact, with one single phone number to represent the entire organization, was the easiest way for the businesses to operate their communication systems. It allowed each business to function completely without the need of a traditional main office. This could happen because the hosted PBX telephone system instantly linked employee personnel to the business, with complete functionality of all of the communication system’s features.

Relieving Holiday Business Stress

Offering an extensive multi-modal contact, each employee quickly gained access to the entire company network through a whole host of telecommunication devices including landlines, ISDN, cell phone and VoIP. The hosted PBX telephony system instantly provided phone extension ringing to a single location in succession, or to multiple locations at the same time. This allowed instant 24-hour phone support seven days a week, and relieved stress on the company by always providing an employee or employees to handle any situation, even during hectic seasonal times.

Lowering Costs

Because there is no need to purchase PBX equipment when using a hosted PBX service, these companies were provided an effective call routing service at no additional cost. All unanswered incoming calls for the business were managed automatically by the PBX system by providing numerous features including voicemail, call records, faxing, automated messages, and conference calls, along with call routing touchtone menus.

Without the need of any excess additional cost for expensive software or hardware, and no cost for upgrades to change existing phone hardware, hosted PBX telephone systems offer viable solutions for many small, medium, large businesses.

These companies saw the advantage of using a hosted PBX system through the holiday season as their business increased. It gave them the ability to expand lines, without additional phone numbers. With the added flexibility and reduced cost of 24-hour client phone support along with never missing a call throughout the holidays, the hosted PBX systems offer each a viable telephony alternative.

10 comments:

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  2. Hosted PBX is more cheaper than getting services from a private phone company. The best thing to do to ensure that you can save huge amount of money. We must assure that we will save huge amount of money that we can use on the future.

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  3. Hosted PBX systems are easy to scale up or down. Your phone system can grow one seat at a time, or 100 seats at a time. Adding lines to a hosted PBX phone system is quick and easy, and can often be done through a web portal.
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  4. I read this blog, It is given very good information about hosted telephony uk. Thanks for sharing this article....

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  5. One can use the business PBX phone system even in holidays and help their business move on without any interactions. This system has multiple uses.

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  9. We provide phone systems to businesses across the UK including VoIP, IP Telephony and traditional phone systems from isco, BT, Nimans, Polycom, Gamma.

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  10. I am writing to wish you all the very best in your new venture, and to say what a pleasure it has been to work with you. ICA Cloud were sked to sort out the telephone and IT systems in our Hemel Hempstead, Luton and Stevenage offices. We were very happy with the diligence and understanding shown by the crew at ICA and have been happy with their support ever since. Options are VOIP, Telephone, Cloud, Online, PBX and Hosted.

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